We've done our best to bring together all the info we think will be useful to you, but if there's anything you can't find the answer to please feel free to get in touch.
Q: What is KOKO?
A: KOKO stands for 'Keep On Keepin' On', a new brand which brings together a passion for music, lyrics, and fashion, as well as trying to keep the earth chugging along for our children. Here you'll find exclusive, eco-friendly, 100% organic apparel from artists and musicians, and even early bird gig tickets and unique-to-KOKO backstage access competitions!
Q: What artists do you work with?
A: KOKO is all about supporting emerging artists and promoting music we truly love. All of the artist partners featured here are people I have met personally and built a relationship with. That means you'll never find us selling merchandise just for the sake of it.
Q: Anyone I might have heard of?
A: We're currently working with the amazing Harlequiin as well as having a stream of exciting talent partnerships lined up ready to go. One at a time! Plus, January will see a major campaign for BIIIIG act. Can't wait.
Q: What suppliers do you use to create your designs?
A: After much research and testing I have decided to only use Bella & Canvas or Stanley/Stella products to print our designs. I believe that these are the most eco friendly and socially responsible suppliers available.
Q: What makes Bella & Canvas or Stanley/Stella the best choice?
A: Working with only these suppliers means that every one of our tees are fair trade. They are either WRAP Certified (Worldwide Responsible Accredited Production) or GOTS accredited (Global Organic Textile Standard), the highest standard for the entire production chain. Suppliers treat their employees with dignity and respect, and are constantly aware of their environmental impact. Our suppliers also create almost no landfill, so everything that can’t be turned into a tee is either recycled or repurposed.
Q: How can I learn more about your suppliers?
A: When it comes to feeling confident that your money is supporting the causes that matter to you, nothing beats doing your own research.
More information on how Bella&Canvas are putting people and our planet first can be found here.
Stanley/Stella are also members of the Fairwear Foundation meaning they are certified to adhere to Fairwear's stringent labour practices. You can download their social responsibility report here.
Q: What is WRAP certification?
A: WRAP is the world's largest independent certification program focused on the apparel, footwear, and sewn products sectors. Becoming a WRAP certified facility involves becoming and remaining compliant with the 12 WRAP Principles, including compliance with laws and workplace regulations, prohibition of forced or child labour, and the rights of workers to be free from abuse, harassment, and discrimination. You can learn more about WRAP certification and read their 12 principles in full here.
Q: What is GOTS certification?
The Global Organic Textile Standard (GOTS) is recognised as the world's leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well. Only textile products that contain a minimum of 70% organic fibres can become GOTS certified, and all chemical inputs such as dyestuffs and auxiliaries used must meet certain environmental and toxicological criteria. You can learn more about GOTS certification and their full criteria here.
Q: Are your clothes OEKO-TEX STANDARD 100 certified?
A: STANDARD 100 by OEKO-TEX® is one of the world's best-known labels for textiles tested for harmful substances. If a textile article carries the STANDARD 100 label, you can be certain that every component of it has been tested for harmful substances and that the article therefore is harmless for human health. All our Stanley/Stella products carry the STANDARD 100 label. Learn more about STANDARD 100 by OEKO-TEX here.
Q: Are your clothes vegan friendly?
A: All our Stanley/Stella products are PETA certified. This means that they do not conduct or commission any animal tests on ingredients, formulations, or finished products and pledge never to do so. On top of this, their apparel is made from 100% vegan materials so you can be confident that no harm came to anyone during its creation. Learn more about the PETA certification process here.
Q: How can I tell if a product was made using Stanley/Stella or Bella&Canvas?
A: For information on specific products please contact us directly.
Q: Where do you deliver to?
A: We're proud to deliver (almost) worldwide. The only places we can't currently deliver are Cuba, Crimea, Iran, North Korea, and Syria due to carrier limitations and legal restrictions.
Q: What are your shipping rates?
A: Shipping rates vary depending on what country you're in. The exact amount will be calculated for you at the checkout.
Q: What are your estimated times of delivery?
A: We're working hard in these unusual times to get your orders to you as fast as possible. Estimated dates of delivery (EDD) will vary depending on which country or state you're in but for customers in the USA, UK, Canada, and much of Europe, we aim to deliver within 14 days. Your EDD will be calculated for you at the checkout.
Q: What if my item arrives damaged?
A: In the rare event that your item arrives misprinted, damaged, or defective, please get in touch within 4 weeks of receipt for a full refund.
Q: My order never arrived, what should I do?
A: If your order hasn't arrived by the last date of your estimated delivery date (EDD) then please get in touch within 4 weeks of your EDD and we'll do our best to see what's gone wrong. Orders lost in transit are eligible for a full refund.
Q: Can I exchange my item for something else.
A: Sorry but we are not currently offering exchanges. Please see our sizing guide to make sure your item will fit before purchasing. If it doesn't, perhaps it will make a nice present for a good soul!
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